Refund Policy
At Blackzone, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we have outlined our Refund Policy below to guide you through the process.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Damaged or Defective Items: If the product you receive is damaged or defective due to manufacturing errors or shipping, you are eligible for a full refund or exchange.
- Incorrect Orders: If we mistakenly ship the wrong product, we will provide a full refund or exchange at no additional cost to you.
- Unopened and Unused Products: If you change your mind or are unsatisfied with the product, we accept returns within 30 days of receiving your order, provided the item is unopened and unused.
2. Refund Process
To request a refund, please follow these simple steps:
- Contact Our Customer Support Team: Reach out to our support team at support@blackzoneled.com with your order number and reason for the refund request.
- Return the Item (if applicable): For eligible refunds, you may need to return the product. The product must be in its original packaging and unused. If the item is damaged or defective, please provide clear photos or videos of the issue.
- Return Shipping: If the refund is due to a mistake on our part (e.g., defective or incorrect item), we will cover the return shipping cost. For other types of returns, the customer is responsible for return shipping.
- Refund Processing: Once we receive and inspect the returned item (if applicable), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
3. Non-Refundable Items
The following items are non-refundable:
- Products that have been used, damaged, or altered.
- Products that are returned without the original packaging or tags.
- Custom or personalized items that were made to order, unless defective.
4. Refund Timeframe
Once your refund is processed, it will be issued to your original payment method. Please note that depending on your payment provider, it may take up to 5-10 business days for the refund to appear on your statement.
5. How to Contact Us
If you have any questions regarding our refund policy or wish to initiate a return, please contact our customer support team at support@blackzoneled.com. We will respond to all inquiries as soon as possible.