Warranty & Return Policy

At Blackzone, we are committed to providing high-quality products and ensuring customer satisfaction. Below, you will find our warranty and return policies to give you peace of mind when shopping with us.

1. Warranty Coverage

We offer a 1-year warranty on all our products, which covers any manufacturing defects or issues arising from normal use. The warranty period begins from the date of purchase, and covers the following:

  • Defective materials or workmanship: Any malfunction due to materials or manufacturing defects.
  • Performance issues: If the product does not perform as described or fails to meet our advertised specifications.

What’s Not Covered:

  • Damage caused by misuse, accidents, or improper handling.
  • Wear and tear resulting from prolonged or heavy use.
  • Products that have been altered, modified, or repaired by anyone other than our authorized service centers.

2. Returns

We want you to be fully satisfied with your purchase. If for any reason you’re not happy with your product, we accept returns under the following conditions:

  • Return Window: Returns must be made within 30 days of receiving your product.
  • Condition: The product must be unused, in its original packaging, and in resalable condition. Any items that show signs of use or are returned without packaging will not be accepted.
  • Return Process: To initiate a return, please contact our customer support team at support@blackzoneled.com. Our team will provide you with a return authorization and the next steps.

Note: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method.

4. Exchanges

We offer exchanges for damaged or defective products within the warranty period. If you’d like to exchange an item, please contact our support team to arrange the exchange process.

5. How to Claim a Warranty or Return

If you believe your product is defective or you need to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@blackzoneled.com with your order number and a brief description of the issue.
  2. Provide Evidence: For warranty claims, please provide clear photos or videos of the issue to assist us in processing your claim faster.
  3. Approval: Once your claim is reviewed and approved, we will send you return instructions and, if necessary, a prepaid shipping label.